Terms of service

 

OVERVIEW

This website is operated by DMHA HOME. Throughout the site, the terms "we", "us" and "our" refer to DMHA HOME. By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions.

1. Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or territory, or have given consent for any minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

Prices for our products are subject to change without notice.

3. Products & Availability

We sell products sourced from third-party suppliers, including international suppliers. We make every effort to display product details accurately, however:

  • We cannot guarantee that product descriptions or images are 100% accurate
  • Product availability may change at any time without notice

4. Shipping & Delivery

  • Orders may be shipped from overseas warehouses.
  • Delivery times are estimates only and may vary due to factors outside our control (customs delays, courier issues, etc.).
  • We are not responsible for delays once the order has been dispatched.

Customers are responsible for providing accurate shipping information. We are not liable for lost items due to incorrect addresses.

5. Returns & Refunds

We only offer returns or refunds for items that arrive damaged or defective.

  • Customers must contact us within 7 days of delivery
  • Proof (photos/videos) must be provided
  • Approved claims will receive a replacement or refund

We do not accept returns for change of mind.

6. Order Cancellations

Orders may only be cancelled within 12 hours of purchase. After this time, orders may already be processed and cannot be cancelled.

7. Limitation of Liability

We are not liable for:

  • Any indirect or consequential damages from use of our products
  • Delays in shipping caused by third-party logistics providers
  • Issues arising from misuse of products

8. Accuracy of Information

We are not responsible if information on this site is not accurate, complete, or current.

9. Third-Party Services

We may use third-party tools and services (such as payment processors and suppliers). We are not responsible for their performance or actions.

10. Changes to Terms

We reserve the right to update or change these Terms of Service at any time. Changes will take effect immediately upon posting on the website.

11. Contact Information

For any questions about these Terms, please contact us at:

📧 info@dmhahome.com

ABN 24 845 187 807